Return & Exchange Policy

Privacy Policy

Last Updated: July 2, 2026

Heavenbirds ("Heavenbirds", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://heavenbirds.in, purchase our products, contact us, or otherwise use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact Information

  • Full Name

  • Mobile Number

  • Email Address

  • Billing Address

  • Shipping Address

  • PIN Code

Order Information

  • Products Ordered

  • Order History

  • Transaction Details

  • Delivery Information

  • Returns, Refunds and Exchange Information

Payment Information

Payments are securely processed through Razorpay. We do not store your complete debit card, credit card, banking credentials, CVV, or UPI PIN on our servers.

Account Information

If you create an account with us, we may collect:

  • Username

  • Password (encrypted)

  • Saved Addresses

  • Shopping Preferences

  • Wishlist Information

Device Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Type

  • Operating System

  • Internet Service Provider

  • Language Preference

  • Website Usage Information

  • Cookies and Similar Technologies

How We Collect Information

We collect information:

  • Directly from you when you place an order, create an account, subscribe to our newsletter, contact customer support, or leave a review.

  • Automatically through cookies, analytics tools, browser technologies, and Shopify.

  • From trusted service providers such as Shopify, Razorpay, Delhivery, Google Analytics, and Meta (Facebook).

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Confirm payments.

  • Provide customer support.

  • Manage your account.

  • Send order confirmations and shipping updates.

  • Process returns, refunds, and exchanges.

  • Improve our website and customer experience.

  • Recommend products that may interest you.

  • Detect and prevent fraudulent activities.

  • Comply with applicable legal obligations.

  • Communicate promotional offers, discounts, and product launches (where permitted by law).

Cookies

We use cookies and similar technologies to:

  • Remember your shopping cart.

  • Save your preferences.

  • Improve website performance.

  • Measure website traffic.

  • Analyze customer behavior.

  • Personalize your shopping experience.

  • Improve advertising effectiveness.

You may disable cookies through your browser settings. However, some features of our website may not function properly.

Analytics and Advertising

We use Google Analytics and Meta (Facebook) Pixel to understand how visitors interact with our website and to improve our marketing efforts.

These tools may collect information such as:

  • Pages viewed

  • Products viewed

  • Time spent on the website

  • Device information

  • Browser information

  • Approximate location

  • Shopping behavior

This information helps us improve our services and deliver more relevant advertisements.

Payment Processing

All online payments are processed securely through Razorpay. Heavenbirds does not collect or store complete payment card information. Payment processing is handled by Razorpay in accordance with its own privacy and security practices.

Shipping and Delivery

To deliver your orders, we share the necessary shipping information with our logistics partner Delhivery, including:

  • Customer Name

  • Delivery Address

  • Contact Number

  • Order Details

This information is shared only for order fulfillment and delivery purposes.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties including:

  • Shopify

  • Razorpay

  • Delhivery

  • Google Analytics

  • Meta (Facebook)

  • IT service providers

  • Customer support providers

  • Marketing service providers

We may also disclose information when required by law or to protect our legal rights, prevent fraud, or comply with legal obligations.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Although we take reasonable steps to secure your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.

  • Provide customer support.

  • Maintain your account.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information.

  • Withdraw consent where applicable.

  • Opt out of promotional communications.

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website is intended for general audiences and is not designed for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to remove it.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with the revised "Last Updated" date. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Heavenbirds

Website: https://heavenbirds.in

Email: heavenbirdsoffice@gmail.com

Phone: +91 9256377013

Address:
Plot No. 3, Mahadev Nagar, Sirsi Road,
Jaipur, Rajasthan – 302034
India

We will make reasonable efforts to respond to your requests and inquiries in a timely manner.