Shipping policy

Shipping Policy

Last Updated: July 2, 2026

At Heavenbirds, we are committed to providing a smooth, reliable, and hassle-free shopping experience. We work with trusted logistics partners to ensure your orders are delivered safely and on time across India.

Please read our Shipping Policy carefully before placing your order.

Domestic Shipping

Heavenbirds currently ships only within India.

At this time, we do not offer international shipping.

We partner with trusted courier services, including Delhivery and other reliable logistics providers, to ensure secure and timely deliveries.

Shipping Charges

FREE SHIPPING is available on all prepaid and Cash on Delivery (COD) orders across India unless otherwise stated during promotional campaigns.

Any additional delivery charges applicable for remote or non-serviceable locations will be communicated to you before your order is dispatched.

Order Processing

Once your order is successfully placed, it goes through the following process:

Order Confirmation
Payment Verification (for prepaid orders)
Product Quality Inspection
Secure Packaging
Handover to the Courier Partner

Every order is carefully inspected before dispatch to ensure it meets our quality standards.

Order Dispatch & Delivery Time

Orders are generally processed and dispatched within 1–3 business days after order confirmation.

Once dispatched, delivery usually takes 3–7 business days, depending on your location and courier service availability.

Delivery timelines may vary for:

Remote or rural locations
Public holidays
Festivals
Severe weather conditions
Natural disasters
Government restrictions
Unexpected courier delays

In such cases, we will make every effort to keep you informed about your order status.

Order Tracking

Once your order has been shipped, you will receive a tracking link or tracking number via your registered email address and/or mobile number.

You can use the tracking details to monitor the delivery status of your shipment.

If you do not receive tracking information within the expected timeframe, please contact our customer support team.

Delivery Guidelines

To help us resolve any delivery-related concerns efficiently, we recommend the following:

Inspect the package carefully before accepting delivery.
If the outer packaging appears damaged, tampered with, or opened, please take clear photographs and, if possible, refuse delivery.
We strongly recommend recording an unboxing video from the moment you open the sealed package.
In case of any damaged, defective, missing, or incorrect product, please contact us within 48 hours of delivery and share:

Your Order Number
Clear product photographs
Packaging photographs
The unboxing video (recommended)

Failure to report such issues within the specified time may affect our ability to process your request.

Delivery Address

Please ensure that the shipping address, contact number, and PIN code provided during checkout are complete and accurate.

Heavenbirds will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete customer information.

If an order is returned due to an incorrect address, unavailable recipient, or repeated delivery failures, additional shipping charges may apply for re-dispatch.

Taxes

All prices displayed on our website are inclusive of applicable Goods and Services Tax (GST), wherever required under Indian law.

No additional taxes or import duties are applicable for orders delivered within India.

Shipping Delays

While we strive to dispatch and deliver every order within the estimated timeline, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

High order volumes
Courier network delays
Weather conditions
Public holidays
Natural calamities
Government restrictions
Operational disruptions

Heavenbirds will make reasonable efforts to keep customers informed in the event of significant delays.

Cancellation Before Dispatch

Orders may be cancelled within 24 hours of placement or before they are processed for dispatch, whichever is earlier.

To request a cancellation, please contact us at:

Email: heavenbirdsoffice@gmail.com

Phone: +91 9256377013

Once an order has been dispatched, cancellation requests cannot be accepted.

Payment Methods

We accept the following payment options:

Debit Cards
Credit Cards
UPI
Net Banking
Wallets
Razorpay Secure Payments
Cash on Delivery (where available)

All online payments are processed through secure payment gateways to ensure the safety of your transactions.

Important Information

Products purchased during promotional sales or special offers will be governed by the applicable offer terms.
Slight delays in delivery may occur during festive seasons or high-demand periods.
Delivery timelines provided are estimates and should not be considered guaranteed delivery dates.
Heavenbirds is not liable for delays caused by courier partners or events beyond our reasonable control.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Heavenbirds

Website: https://heavenbirds.in