Refund policy

Refund, Exchange & Cancellation Policy

Last Updated: July 2, 2026

At Heavenbirds, customer satisfaction is important to us. Every product is carefully inspected before dispatch to ensure it meets our quality standards. Please read our Refund, Exchange, and Cancellation Policy carefully before placing your order.

Product Quality Assurance

We make every effort to display our products accurately through detailed descriptions and high-quality images. Before dispatch, each order undergoes multiple quality checks to ensure it reaches you in excellent condition.

Please note that slight variations in color, texture, or appearance may occur due to differences in lighting, photography, screen resolution, or fabric batches. Such variations are considered normal and are not treated as product defects.

Exchange Policy

Eligibility for Exchange

We offer exchanges only under the following conditions:

Exchanges are available for orders delivered within India only.
The exchange request must be raised within 48 hours of receiving the order.
The product must be unused, unwashed, unworn, and returned in its original condition with all tags, labels, packaging, invoices, and accessories intact.
Products showing signs of use, washing, damage, or alteration will not be eligible for exchange.

Non-Exchangeable Products

The following items are not eligible for exchange unless they are received in a damaged or defective condition:

Home décor accessories
Clearance or Final Sale products
Products specifically marked as non-exchangeable

Exchange requests based solely on minor color differences, print placement, or fabric texture caused by photography, lighting, or monitor settings will not be accepted.

Exchange Process

Step 1 – Submit an Exchange Request

To request an exchange, contact our Customer Support within 48 hours of delivery.

Email: heavenbirdsoffice@gmail.com

Phone: +91 9256377013

Please include:

Order Number
Product Images
Reason for Exchange
Unboxing Video (if the product is damaged or incorrect)

Step 2 – Reverse Pickup

Once your request is approved, we will arrange a reverse pickup wherever service is available.

If reverse pickup is unavailable for your location, you may be requested to ship the product to the address provided by our support team.

For self-shipped returns, please use a reliable courier service and share the following details:

Courier Company Name
Tracking / AWB Number
Shipping Receipt

Heavenbirds is not responsible for products lost or damaged during self-shipping.

Step 3 – Inspection & Replacement

After receiving the returned product, our quality control team will inspect it.

If approved, the replacement product will be dispatched within 7–10 business days, subject to product availability.

Only one exchange is permitted per order.

If the requested size, design, or variant is unavailable, we may issue a store credit or credit note equal to the value of the product, which can be used for a future purchase.

Refund Policy

At present, Heavenbirds does not offer returns or refunds for products that have been successfully delivered, except where required under applicable law or in cases where we are unable to provide a replacement for an approved damaged or incorrect item.

Refunds will not be provided for:

Change of mind
Incorrect size selected by the customer
Minor color or fabric variations
Personal preferences after delivery
Products purchased during promotional or clearance sales

Where a refund is approved by Heavenbirds, it will be processed to the original payment method within 5–10 business days after approval.

Cancellation Policy

Customer-Initiated Cancellation

Orders may be cancelled before they are processed for dispatch.

Cancellation requests should be submitted within 24 hours of placing the order.
Requests can be made by emailing heavenbirdsoffice@gmail.com or calling +91 9256377013.

If the order has already been shipped, cancellation may not be possible.

Cancellation by Heavenbirds

In rare circumstances, Heavenbirds may cancel an order due to:

Product being out of stock
Pricing or listing errors
Payment verification issues
Suspected fraudulent or unauthorized transactions
Circumstances beyond our reasonable control

If we cancel a prepaid order, the full amount paid will be refunded to the original payment method. Refunds are generally processed within 5–10 business days, depending on your bank or payment provider.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing heavenbirdsoffice@gmail.com.

To help us resolve your request quickly, please provide:

Order Number
Clear photographs of the product
Photographs of the packaging
An unboxing video (recommended)

After verification, we will arrange a replacement or another suitable resolution in accordance with this policy.

Contact Us

If you have any questions regarding this refund, exchange & cancellation policy, please contact us:

Heavenbirds

Website: https://heavenbirds.in