Privacy policy

Privacy Policy

Last Updated: July 2, 2026

This Privacy Policy describes how Heavenbirds ("Heavenbirds", "we", "our", or "us"), operated by Garima Bhardwaj, collects, uses, stores, and discloses your personal information when you visit or make a purchase from https://heavenbirds.in (the "Website") or otherwise interact with our products and services (collectively, the "Services").

Our online store is powered by Shopify, which provides us with the e-commerce platform that enables us to sell our home furnishing products, including bedsheets, pillows, cushion covers, mattress protectors, and related products.

By accessing or using our Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Website, we may collect the following categories of personal information:

Contact Information

  1. Full Name
  2. Billing Address
  3. Shipping Address
  4. Email Address
  5. Mobile Number

Payment Information

Payments on our Website are securely processed through Razorpay and other trusted payment providers. We may receive payment confirmations and transaction details, but we do not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.

Account Information

If you create an account with us, we may collect:

  1. Username
  2. Password (encrypted by Shopify)
  3. Saved Addresses
  4. Shopping Preferences
  5. Wishlist Items

Order Information

We collect information related to your purchases, including:

  1. Products Ordered
  2. Order Value
  3. Order History
  4. Delivery Status
  5. Returns
  6. Exchanges
  7. Refund Requests
  8. Cancellations

Communication Information

When you contact us through email, WhatsApp, phone, or contact forms, we may collect:

  1. Your Name
  2. Email Address
  3. Phone Number
  4. Message Contents
  5. Customer Support History

Device Information

When you browse our Website, we may automatically collect:

  1. IP Address
  2. Browser Type
  3. Device Type
  4. Operating System
  5. Time Zone
  6. Pages Visited
  7. Referral Source
  8. Website Usage Information

How We Collect Your Information

We collect your information in the following ways:

Information You Provide Directly

You provide personal information when you:

  1. Place an order
  2. Create an account
  3. Subscribe to our newsletter
  4. Contact customer support
  5. Submit product reviews
  6. Participate in promotions
  7. Fill out forms on our Website

Automatically Collected Information

Our Website automatically collects information using:

  1. Cookies
  2. Browser technologies
  3. Shopify analytics
  4. Google Analytics
  5. Meta (Facebook) Pixel
  6. Log files
  7. Similar tracking technologies

These technologies help us understand customer behavior and improve our Website performance.

Information From Third Parties

We may receive information from trusted service providers, including:

  1. Shopify
  2. Razorpay
  3. Delhivery
  4. Marketing Partners
  5. Analytics Providers
  6. Advertising Platforms

How We Use Your Personal Information

We use your personal information for legitimate business purposes, including:

Processing Orders

We use your information to:

  1. Process your purchases
  2. Confirm orders
  3. Arrange shipping
  4. Deliver products
  5. Process cancellations
  6. Handle returns and exchanges
  7. Provide invoices
  8. Complete refunds

Customer Support

Your information allows us to:

  1. Respond to inquiries
  2. Resolve complaints
  3. Track previous conversations
  4. Improve customer satisfaction

Improving Our Website

We analyze customer behavior to:

  1. Improve website performance
  2. Enhance shopping experience
  3. Personalize product recommendations
  4. Optimize product pages
  5. Detect technical issues

Marketing & Promotions

With your consent where required, we may send:

  1. Promotional Emails
  2. New Product Announcements
  3. Offers and Discounts
  4. Festival Sales
  5. Cart Reminders
  6. Product Recommendations

You may unsubscribe from promotional communications at any time.

Fraud Prevention & Security

We use information to:

  1. Verify transactions
  2. Prevent fraud
  3. Detect suspicious activity
  4. Protect customer accounts
  5. Secure our Website

Legal Compliance

We may process personal information when required to:

  1. Comply with applicable laws
  2. Respond to legal requests
  3. Prevent misuse of our Services
  4. Protect our legal rights

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  1. Keep you logged in
  2. Remember your shopping cart
  3. Save your preferences
  4. Measure website traffic
  5. Improve Website functionality
  6. Display relevant advertisements

You can disable cookies through your browser settings; however, some Website features may not function properly.

Google Analytics & Meta Pixel

We use:

Google Analytics

Meta (Facebook) Pixel

These tools help us understand:

  1. Website traffic
  2. Visitor behavior
  3. Advertising performance
  4. Conversion tracking
  5. Product popularity

These services may collect device identifiers, browser information, IP addresses, and browsing activity in accordance with their respective privacy policies.

Shipping Information

To deliver your orders, we share only the necessary delivery information with our logistics partner Delhivery, including:

  1. Name
  2. Shipping Address
  3. Phone Number
  4. Order Details

This information is used solely for order fulfillment and delivery purposes.

How We Share Your Personal Information

We may share your personal information only when necessary to operate our business and provide our Services. We do not sell your personal information to third parties.

We may share your information with:

Shopify

Our online store is hosted by Shopify, which helps us operate our Website, process orders, manage customer accounts, and provide secure checkout services.

Payment Service Providers

Payments are processed securely through Razorpay and other supported payment providers. Payment information is handled according to the privacy policies and security standards of those providers.

Shipping & Logistics Partners

To deliver your orders, we share only the information necessary for fulfillment with our logistics partner, Delhivery, including your name, shipping address, phone number, and order details.

Service Providers

We may share information with trusted third-party service providers that assist us with:

  1. Website hosting
  2. Cloud storage
  3. Customer support
  4. Email communication
  5. Marketing services
  6. Analytics
  7. Fraud prevention
  8. Technical support

These providers are permitted to use your information only to perform services on our behalf.

Legal Authorities

We may disclose personal information if required to:

  1. Comply with applicable laws or regulations
  2. Respond to lawful government requests
  3. Protect our legal rights
  4. Prevent fraud or illegal activities
  5. Enforce our Terms of Service

Relationship with Shopify

Our Website is powered by Shopify. Information you provide through our Website may be processed by Shopify to enable secure shopping, payment processing, fraud prevention, and store functionality.

Shopify may also process certain information to improve its platform and services. To learn more about how Shopify processes your information, please review Shopify's Privacy Policy.

Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Website is not intended for children under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that a child has submitted personal information, we will take reasonable steps to delete such information.

Parents or guardians who believe their child has provided personal information may contact us for assistance.

Data Retention

We retain your personal information only for as long as necessary to:

  1. Process your orders
  2. Provide customer support
  3. Maintain your account
  4. Comply with legal obligations
  5. Resolve disputes
  6. Prevent fraud
  7. Enforce our agreements

When personal information is no longer required, it will be securely deleted or anonymized in accordance with applicable laws.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

These measures include:

  1. Secure SSL encryption
  2. Shopify security infrastructure
  3. Secure payment processing
  4. Restricted access to customer information
  5. Regular security monitoring

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  1. Access your personal information
  2. Correct inaccurate information
  3. Request deletion of your personal information
  4. Request a copy of your personal data
  5. Withdraw consent where applicable
  6. Object to certain processing activities
  7. Restrict processing in certain circumstances

To exercise any of these rights, please contact us using the details provided below.

We may request verification of your identity before processing your request.

Marketing Communications

If you subscribe to receive marketing communications, we may send you emails or messages regarding:

1. New product launches
2. Exclusive offers
3. Seasonal sales
4. Promotions 
5. Product recommendations

You may unsubscribe from promotional communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send important service-related communications regarding your orders or account.

International Data Transfers

Some of our service providers may process information on servers located outside India.

By using our Services, you acknowledge that your personal information may be transferred, processed, and stored in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page along with the revised "Last Updated" date.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us:

Heavenbirds

Legal Name: Garima Bhardwaj

Website: https://heavenbirds.in

Email: heavenbirdsoffice@gmail.com

Phone: +91 9256377013

Business Address:

Plot No. 3, Mahadev Nagar,
Sirsi Road,
Jaipur,
Rajasthan – 302034,
India

We will make every reasonable effort to respond to your inquiries and requests as promptly as possible.

By using the Heavenbirds Website and Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.